About QueueMetrics Call Center Suite

The Advanced Call Center Software Solution Suite.
Measure your targets, conversion rates and agent activities.
Create accurate reports and statistics.
Set security and privacy on individual queues.
Support virtual and multi-tenant production environments.
Improve your business.

QueueMetrics Features:

– Live administrator and supervisor call center status panel.
– Area code breakdowns inclusive of calling and waiting time.
– Agent billable and payable time with total sales, contacts and conversion statistics .
– Live agent page with queue statistics and agent controls.
– Total unanswered calls with disconnection time and position.
– Complete call distribution statistic, including sales and contacts, by week, day or hour.
– Administrator message broadcasting and SMS functionality.
– Full agent availability with session and pauses details and history.
– Inbound ACD call attempts with metrics available by operator, terminal and queue.
– Detailed call information including the Asterisk Call ID and recorded call.
– Total of answered calls including call length and waiting time metrics.
– Inclusive SLA of answered and unanswered calls and disconnection causes.
– Extensive Quality Assessment module.
– Send automated nightly PDF/XLS exports by e-mail.
– Hundreds of metrics computed.